Postage & Returns

Sending your order

We usually post orders out on a Saturday. Occasionally there may be a delay, so we quote a delivery time of 7–28 days.

We ship worldwide. Postage is added at checkout, where you can choose from:

  • UK – Royal Mail Signed For 2nd Class
  • Europe – Air Mail
  • Rest of the world – International Air Mail

Tracked delivery and lost parcels

If you are outside the UK and would like your order sent tracked, please contact us before you order. Tracking makes it much easier to find a parcel that goes astray.

We always get a proof of postage certificate from the Post Office. If your parcel has not arrived within the delivery time we quote, please contact us. We will check the tracking and make a claim with Royal Mail where we can. If your parcel is lost in the post, we will send you a replacement if we have one, or give you a full refund.

If you ask us to send your order by Special Delivery, please note that we cannot guarantee it will arrive the next day.

If you miss the postman

If you were out when your parcel arrived, look for a Royal Mail card through your door, or contact your local Royal Mail delivery office, which will be holding it for you. The tracking information will show what has happened to your parcel.

Payment methods

We accept:

  • PayPal, including credit and debit card payments through PayPal – we never see your card details
  • Google Pay
  • Amazon Pay

Sorry, we no longer accept cheques or bank transfers.

Returns policy

If you change your mind about an item, you can return it to us for a refund. Here is how it works:

  1. Let us know within 14 days of your item arriving that you would like to return it. You do not have to give a reason, although it helps us if you do.
  2. Send the item back to us within 14 days of telling us. Please pack it carefully – it should arrive back with us in the same condition it was sent.
  3. We will refund the price of the item within 14 days of receiving the item back. Refunds are made by the same method you paid with.
  4. Return postage is paid by you, unless the item is faulty or not as described, or we made a mistake with your order – in which case we will refund your return postage too. Please keep your proof of postage.
  5. If an item comes back damaged or has been handled more than needed to examine it, we may reduce the refund to reflect this.

To start a return, please contact us.

Your statutory rights are not affected.