Our Website Conditions of Use

These terms apply when you use TheatreMemorabilia.co.uk and when you buy from us. Please read them before placing an order. They do not affect your legal rights as a consumer.

Last updated: October 2026

TheatreMemorabilia.co.uk is run by SWMH, a UK business selling original theatre programmes and theatre memorabilia.

Postal address: S–W–M–H, PO BOX 4-0-3-7, Chester, C-H-1 9-X-Q, UK
To get in touch, please use our contact page.

You must be 18 or over to buy from us.

When you place an order, we will email you to confirm we have received it. Your order is accepted, and a contract between us is formed, when we confirm and send your item.

Most of our items are one-offs. If an item turns out to be unavailable, or there is an obvious error in its price or description, we will let you know and give you a full refund for that item. We may also decline an order for another good reason, such as suspected fraud, and if we do we will refund you in full.

Prices are shown in pounds sterling next to each item. Postage is added at checkout before you pay. Our prices are fixed and are not open to offers.

You can pay by PayPal (including credit and debit cards), Google Pay or Amazon Pay. We never see or store your card details. You confirm that the payment details you use are yours, or that you are authorised to use them.

We describe every item as accurately as we can, including any faults we find, and show photographs of the actual item. Many of our programmes and items are decades old, so minor signs of age such as light creases are normal unless we say otherwise. All sizes are approximate.

Our abbreviations key chart explains the condition terms and abbreviations used in our descriptions.

We do not deal in fakes. We buy signed items from trusted sources and check each one carefully. Where an item comes with provenance, we say so. Where it does not, we describe it as genuine in our professional opinion, so you can decide whether to buy on that basis. We do not issue our own certificates of authenticity, as these can be printed by anyone and prove nothing.

For your peace of mind, every signed item comes with a 60-day money-back guarantee: if you are not happy with it for any reason, tell us within 60 days of it arriving and return it to us in the same condition for a full refund of the item price.

We post worldwide and usually post orders out on a Saturday. Full details of our postage options and delivery times are on our Postage & Returns page.

If your parcel has not arrived within the delivery time we quote, please contact us. We will check the tracking and make a claim with Royal Mail where we can. If your parcel is lost in the post, we will send you a replacement if we have one, or give you a full refund.

You can return an item for a refund if you change your mind, as long as you tell us within 14 days of it arriving and it comes back in the same condition we sent it. We refund the price of the item. Return postage is paid by you, unless the item is faulty or not as described, or we made a mistake with your order. Full details are on our Postage & Returns page.

If an item is faulty or not as described, you also have rights under UK consumer law, and nothing in these terms affects them.

If you create an account, please give accurate details, keep your password private and let us know if you think someone else has used your account. We may suspend or close an account that is used fraudulently or in breach of these terms. You can ask us to close your account at any time.

The photographs, descriptions and other content on this website belong to us or are used with permission. You may view and print them for your own personal use, but you must not copy, republish or sell them without our written permission. Trade marks shown belong to their owners.

You must not use automated tools such as robots, scrapers or data-mining software to copy or collect content or data from this website, or do anything that interferes with how it works.

We may change, update or remove content on the website at any time. We try to keep the website available and free of errors, but we cannot promise it always will be.

Our website links to other websites. We are not responsible for their content.

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, up to the amount you paid for your order. We are not responsible for loss that was not foreseeable, or for business losses, as we only sell to customers for their own private use.

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights in relation to the goods we sell.

Our Privacy & Cookies Policy explains how we use your personal information.

We may update these terms from time to time. The terms that apply to your order are the ones shown here when you placed it.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.